Ideal for the insurance or claims adjuster who seeks to improve their negotiation skills, mediation skills, and learning skills and techniques to handle difficult issues and conversations.
The world is not limited to your small living and working sectors. Instead, it has become a global environment. In order to succeed personally and professionally, it is important to have a sound background in different cultures, communication needs, and how to resolve conflict among differing cultures. You will also be afforded tips for conducting business or traveling among different cultures.
After completion of this course, you will:
Did you know that the Millenials are the fastest growing sector of the workforce today? If that is the case, then how can your baby boomer Manager learn to communicate with the rest of the team? This course will afford the student the skills to communicate more effectively with members of all generations. By learning effective communication skills between the generations, including how each generation views conflict, you will be able to more efficiently and effectively handle workplace disputes, as well as personal disputes.
After completion of this course, you will:
Whether you need to have a conversation with a subordinate, or having difficulty communicating in your personal life, this course will present you with skills to assist in having that difficult conversation you have been dreading. This course will examine how to handle and conduct difficult conversations; how to transform the negatives of “anger” to the positives of an agreement; practicing communication styles; and using role plays for learning effective communicating skills.
After completion of this course, you will:
This is the base course in the field of dispute prevention and resolution and will include basic instruction in negotiation, mediation, arbitration, and the dynamics of conflict. It examines the nature of disputes and the multiple sectors within which conflict occurs. This course will offer an introduction into the techniques that are available in dispute resolution skill learning.
After completion of this course, you will:
This course surveys the special characteristics of conflicts that are based on religion, ethnic, national, generational, or racial identity. Particular emphasis is placed on diversity and cross-cultural negotiations and mediations. Substantial cultural data will be provided to assist in resolving conflicts in an ever-increasing global environment.
After completion of this course, you will:
To effectively manage conflict, there is a need for effective communication skills. You will be equipped with the best communication practices in order to develop business communication as a method of conflict prevention and resolution. You will be able to make better choices in your day-to-day communication and communicate more effectively, leading to a conflict free business arena.
After completion of this course, you will:
Today's workplace is becoming increasingly global in both physical location, as well as the cultural makeup of the workforce. It is important to have a sound background in different cultures, generations, and the communication needs of each group. Using the “Diversity and Generations in the Workplace” bundle of courses, your team will be better prepared to resolve cross-cultural disputes, conduct themselves more professionally in the global environment, and learn how to communicate with every generation that makes up your workforce.
After completion of this course, you will be able to:
The "Dissension in the Workplace" bundle of courses was terrific! Our management and team leaders will definitely benefit from taking these courses.
After completion of the Introduction to Conflict Dynamics course, I realized that my interest was piqued and I want to learn more. I have now registered for two more courses!
This course surveys the special characteristics of conflicts that are based on religion, ethnic, national, generational, or racial identity. Particular emphasis is placed on diversity and cross-cultural negotiations and mediations. Substantial cultural data will be provided to assist in resolving conflicts in an ever-increasing global environment.
After completion of this course, you will:
This is the base course in the field of dispute prevention and resolution and will include basic instruction in negotiation, mediation, arbitration, and the dynamics of conflict. It examines the nature of disputes and the multiple sectors within which conflict occurs. This course will offer an introduction into the techniques that are available in dispute resolution skill learning.
After completion of this course, you will:
As today’s workplace continues to change and become more diverse, rules of conduct and how to resolve conflict become increasingly more important as a business and management strategy. This course will cover specific skills and techniques to be used to manage and prevent workplace disputes.
After completion of this course, you will:
The world is not limited to your small living and working sectors. Instead, it has become a global environment. In order to succeed personally and professionally, it is important to have a sound background in different cultures, communication needs, and how to resolve conflict among differing cultures. You will also be afforded tips for conducting business or traveling among different cultures.
After completion of this course, you will:
This course is designed for Managers/Supervisors/Team Leads. This course will offer skills and techniques for avoiding conflict among team members through enforcement of accountability principles. Course content will also help participants understand how their roles relate to the roles of other team members to increase effectiveness in various situations. Through the accountability principles and techniques offered in this course, there will be fewer misunderstandings resulting from role conflict or role ambiguity.
After completion of this course, you will be able to:
Did you know that the Millenials are the fastest growing sector of the workforce today? If that is the case, then how can your baby boomer Manager learn to communicate with the rest of the team? This course will afford the student the skills to communicate more effectively with members of all generations. By learning effective communication skills between the generations, including how each generation views conflict, you will be able to more efficiently and effectively handle workplace disputes, as well as personal disputes.
After completion of this course, you will: